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Appointments
We know you have many choices when choosing a Dentist in Truckee, CA so we have made requesting an appointment a simple process via our Web site. If, for any reason you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible.

Insurance and Billing
Welcome to our office, and thank you for selecting us to help with your dental health. We pride ourselves on making dentistry a pleasant experience. Our commitment Is to provide you with the best dental care possible.

The following is our Financial Policy Statement, which we ask all patients to read and sign.

• Fees for services, along with unpaid deductibles and co-payments, are due at the time of treatment. We accept cash, personal checks, Visa and Mastercard. Other payment options requiring financing can be arranged through our office and medical creditors. All credit arrangements are required to be made prior to treatment scheduling.
• If you have dental Insurance, as a courtesy to you we will be happy to assist in the processing of your insurance claims. However, please remember that the financial obligation for dental treatment is between you and this office. Your insurance policy Is a contract between you, your employer and the Insurance company. We are not a party to that contract. Our relationship is with you, not your insurance company.
• All charges are your responsibility whether your insurance company pays or not. Not all services are a covered benefit In all contracts. Some Insurance companies arbitrarily select certain services they will not cover. Some plans base the amount of benefit on a chart or schedule of fees arbitrarily developed by third-party payers. For this reason, you may receive a lower percentage of the reimbursement level indicated In your dental plan. For example, If your plan states that It will pay 80% of the cost of dental treatment, it means 80% of the fee as determined by the insurance company, and not the actual fee charged by the provider. Our practice is committed to providing the best treatment possible for our patients and we charge what is usual and customary for our area. You are responsible for payment In full regardless of any insurance company's arbitrary determination of usual and customary rates.
• If .the insurance company does not pay your balance in full within a reasonable period of time, we ask that you contact your carrier to help speed things up. If ,the Insurance company does not pay in full within 90 days, we require you to pay the balance due.
• Returned checks are subject to additional collection fees.

We understand that temporary financial problems may affect timely payment of your balance. 'We encourage you to communicate any such problems so that we can assist you in the management of your account. We appreciate your trust in us as your dental care provider and we appreciate the -opportunity to serve you.